Privacy Policy

This privacy policy sets out how Premier Orthotics Ltd uses and protects any information that you give us when you contact us or use our website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

Premier Orthotics Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018 in line with the GDPR regulations.

What we collect

We may collect the following information:

  • Your full name and date of birth
  • contact information including address, telephone numbers and email address
  • demographic information such as postcode
  • Information relating to your health and your treating Health Professionals

What we do with the information we gather

We require this information to provide you with the Orthotic services you have requested; to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Order Processing – this may involve providing your name only, along with our order number, to a third party who is involved in the manufacturing of your Orthosis.
  • Maintaining and updating internal record keeping.
  • With your permission, we will correspond with other professionals who are involved in your healthcare, and inform both them and you of the outcome.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute, share or lease your personal information to third parties unless we are required by law to do so or with your permission.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please put your request in writing.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

You have a right to data portability, which allows you to obtain and reuse the personal data what we hold about you, for your own purposes. If you would like us to delete any or all personal information we hold about you, please write to or email the Data Protection Officer with your request which will be dealt with promptly.

We will hold your data, in accordance with regulations, for 8 years after your last transaction with the company. After which time you will be contacted to confirm if you would like your data deleted from our system and have no further correspondence with us, or if you would like to remain on our system.

Issued 25th May 2018