Dear Mr Elmer,

First of all, can I thank you for your very professional analysis of my condition. It was obvious to me that you are a true expert in the field of Orthotics and the way you were able to explain things to me, in terms of solving my problem, filled me with confidence.

So, over the past two weeks I have been wearing my inserts on an increasing basis. At first they felt strange and quite different from my old inserts. However, I soon got used to them and now use them more or less all the time. They really are making a big difference.